Policys

Our Policys 

We kindly ask that you carefully read the size guides before placing any order. This is on every styles product page

If you'd like to return your item,please email us at sales@Fivemoreminutesapparel.com and we will send you the returns form. Just simply send your return to the below address, stating which items you wish to return and the reason for return. Refunds are accepted within 14 days of receiving your item. To be eligible for an refund, your item must be unused and in the same condition that you received it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund will be processed. The funds should take no longer than 14 working days to be refunded back in to your account.

Return Address

FIVE MORE MINUTES

10 HILL FIELD GARDENS

HOLT

WREXHAM

NORTH WALES

LL13 9FW 

Please note that you will be responsible for paying for your own postage costs for returning your item, and postage costs are non-refundable.  We recommend using a tracked service. 

If you would like to exchange an item, we will ask you to make a new order for the new size(s) required, and return your item that is no longer required.

Unfortunately, due to our inventory constantly changing, we unable to process exchanges. However, you can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in the 'Refunds' section.

Personalised orders are non refundable or exchangeable and are custom made for you. Please ensure you are 100% happy with your personalised order before you purchase as your order cannot be altered once processed.

Five more minutes is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Our policy lasts 14 days. If 14 days have gone by since receiving your item, unfortunately we cannot offer you a refund.

UK DELIVERY

We offer tracked UK standard delivery £3.99 (3-7 Working days) or free when you spend over £45.

Please be aware if your order is placed after 3:00pm on Friday your order won't be received until Tuesday. 

 

EU SHIPPING

We Do not yet ship internationally, we hope to be able to soon